Return & Refund Policy
Last Updated: 1st July 2026
Customer satisfaction is important to us. If you receive a
defective or incorrect product, we are here to help.
Eligible Returns
Returns are accepted only if:
• You received the wrong item.
• The product arrived damaged due to manufacturing
defects.
• The product was damaged during delivery (evidence
required).
Return Request Period
Return requests must be submitted within 3 days of
receiving your parcel.
Customers are required to provide clear photos or videos as
proof.
Non-Returnable Items
Returns or exchanges will not be accepted for:
• Change of mind.
• Minor colour variations due to screen settings.
• Minor handmade variations in size or stitching.
• Damage caused by misuse, accidents or improper
handling.
• Used, washed or altered products.
• Custom-made or personalised products, unless
defective.
Refund Process
Once the returned item has been inspected and approved,
refunds will be processed within 7–14 working days.
Refunds will be made using the original payment method
where possible.
Return Shipping
If the return is due to an error by SURIKAIT, return
shipping costs will be borne by us.
If the return is not due to our error, the customer will be
responsible for all return shipping charges.
Contact Us
For any return or refund enquiries, please contact
SURIKAIT through our official customer service channels.